Refund and Returns Policy

Overview

Nutridry strives to keep you totally satisfied, which is why we offer a 90-day Money Back Guarantee. If at any point you decide it’s not for you, you are protected by the highest standard 100% money-back guarantee. Just send us the packaging and we’ll refund you your money. If within 90 days of use, you are unhappy and would like a refund, here’s exactly what to do:

Contact the Nutridry Support Team by emailing info@nutridry.co.za, or calling +27 12 665 3117, Monday through Friday, between the hours of 9:00am and 5:00pm. We will gladly provide you with our return address.

Return the packaging, the Nutridry invoice that you received, your email, and the order number you have been provided. You must pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Our policy is to deduct shipping fees and a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to the handling fee.

These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. After following the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks. Thank you for trusting Nutridry.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.