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Frequently Asked Questions

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How to place an order?

Browse the Shop or Subscription page - if you want to purchase a product select the size option and then press on the "Add to Cart" button.

When you have chosen all the products that you would like to buy, click the View Cart button located on the top right corner of the page. 

If you are happy with your selection you can now press the Proceed to checkout button that will redirect you to a page where you need to complete shipping details.

Once all details are completed you can now place the order.

The payfast payment option provide you with options to pay with a credit/debit card or an instant EFT.

Here are some other answers to questions you may have.

  1. Why Nutri-ME?
    • We only sell natural healthy products.
    • Our Products are Vegan, Lactose-Free, NON-GMO, Gluten-Free and contains no added sugar.
    • We do not add any preservatives or additives to our products.
    • We believe in providing loyal customers with great savings on their purchases and constantly work towards new ways to reward customers.
    • We dispatch all orders within 12-24 hours.
    • Our delivery costs are very reasonable.
    • We source all produce locally and do not import any products for manufacturing purposes.
    • We give free advice and recommendation by phone and email.
    • You can pay by various means – credit card; EFT; bank deposit.
    • We deliver orders to every single address in South Africa.
    • We believe in providing clients with great customer service.
  2. When will I receive the delivery?
    • We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing.
    • Courier delivery takes 2 to 5 working days depending on the order’s destination.
    • Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
    • As soon as products are shipped you will receive a tracking number with your invoice to keep track of your delivery.
  3. What is the cost of delivery?
    • If your shopping bag’s total is R700 your delivery is free of charge.
    • Delivery is charged at R80.00 anywhere in South Africa.
  4. What happens if an item is out of stock?

    We always strive to have stock at all times, however it is possible that you will order a product that we are out of stock of. If this happens we will contact you within one working day to notify you and to give you options e.g. swop for another similar product etc. Rest assured that we will always do our best to get the products you desire to you as soon as possible and that you will always be in the loop with how your order is progressing.

  5. What to do if I want to return an item?

    Refer to our Refund Policy here

  6. What payment options are available?
    • We have a number of safe and easy ways to pay for your items ordered.
    • We make use of Payfast’s safe and secure platforms for the following payments:

    Credit Card/Debit Card – immediate payments are securely processed.
    Instant EFT – immediate payments are securely processed.

    • The following payment options are also available:

    Bank Transfer – you will receive an invoice by email with our bank details and we will dispatch your order within 24 hours of your payment clearing. Please note that Bank Transfer payments could take up to 7 days to clear.
    Cash Deposit – Funds can also be deposited at your bank into our bank account and proof of payment emailed to us. Once funds reflect in our account we will dispatch your order.

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